Privacy Policy
What We Collect
StitchRoster collects the information you provide when you place a wholesale or bulk order, create an account, or contact support. This includes your name, business name, email address, shipping address, billing address, order details, and any messages you send us by WhatsApp or the contact form. Payment details are handled through secure checkout and are not stored on our servers.
How We Use Your Information
- Process, pack, and ship your jersey orders
- Send order confirmations and tracking numbers
- Respond to questions about bulk orders, reseller pricing, and returns
- Keep records of past orders so reordering is faster
- Improve product listings and site performance
We do not sell or rent your personal information to third parties. We share data only with service providers who help us run the store, such as payment processors, shipping carriers, and email tools, and only as needed to complete your order.
Orders, Shipping, and Tracking
When you check out, your order is confirmed by email. Orders ship with a tracking number, and delivery takes 7-15 business days. Shipping is free on orders over $50. Resellers and small shops placing bulk orders can track each shipment the same way.
Returns
Returns are accepted within 30 days of delivery. Contact us by WhatsApp or the contact form before sending items back so we can confirm the return details and help you avoid delays.
Cookies and Site Data
Our site uses cookies to keep your cart and session working, remember basic preferences, and understand which pages visitors use. You can block or delete cookies in your browser settings, though some parts of the store may not work as intended without them.
Data Security
Checkout is processed through secure checkout. We take reasonable steps to protect the information you share with us, but no online transmission or storage system is completely secure.
Your Choices
- Ask us to correct account or order information
- Request deletion of your account data, where allowed by law
- Opt out of marketing emails using the unsubscribe link
- Contact us with any privacy question by WhatsApp or the contact form
Updates to This Policy
We may update this Privacy Policy as the store changes. The current version is always posted on this page.